๐Ÿ’ฐ Lots of fun but not worth $ - Review of Sandia Resort & Casino, Albuquerque, NM - Tripadvisor

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We have 5 very nice courses to choose from back home in Pueblo, so playing here was much like our Walkingstick golf course. There are details such as a toiletry kit among creams and soaps which is a nice touch. After check-out, tried to make a purchase elsewhere on the card I'd used, which by this point was almost full. I call down and get transferred two or three times before the front desk responds - really must they do everything? I just wish the slots would be looser so I could win more than I leave behind. I hope they get it together; until then they are just another indian casino in a region filled with them. My husband ordered their green chile meatloaf and he said it was just okay. Seriously, I have stayed in rooms at many a Ritz-Carlton, and some older Four Seasons properties, that couldn't hold a candle to the Sandia product. I love the spacious suite and huge bathroom and the gorgeous artwork throughout the room. It is good, but not out of the ordinary. This stay reminded me why I am increasingly sticking to chains where I am a frequent guest club member. Everything about the room was clean and the bed was luxurious with all the pillows and soft down comforter. Sean, our waiter, was very attentive to our needs. Bargain bin ingredients and the mashed potatoes tasted like refrigerator.. Since we were playing golf early on Monday A. I play video keno and had a fair share of luck, ending even after 2 days of gambling, which is always nice. Well, to be honest, he either lied or was misinformed, because what I received was a defrosted pre-formed patty covered in some type of a gravy โ€” I honestly was not able to eat more than 2 bites. Anyway, upstairs in the room which has been described before and you can see in the photos, which are accurate. Our room was just their standard, two queen beds, non-smoking. But, I am accustomed to Las Vegas or Tunica and this place just doesn't compare. Did not like: Reservation system antiquated. As we were checking out that morning anyway, we didn't see the point in being transferred to another room, but if we'd been staying longer we would have asked for a different room. By then I was already unpacked and working. Staff was very friendly and helpful.{/INSERTKEYS}{/PARAGRAPH} We were the only ones there and were taken care of and asked if this time we wanted the mountain view again or the city light view. The golf course is quite nice with well-maintained fairways and very good, very fast greens. We ate dinner in the Council Room on Sunday night, which turned out to be a big mistake. First, you are not allowed to bring any alcoholic beverage into the hotel. The gaming floor was busy all night and the live music was fun and soft drinks are plentiful at all times. She calls me back in two minutes to tell me that a guest in the room type I'd asked for is departing on a family emergency and would I like it after it's cleaned? We will definitely return as we found this to be a delightful experience. When we drove in we were immediately greeted and directed to an underground parking area as well as asking several times how we could be helped. A friend and I stayed at the Sandia October This was primarily a golf trip, but we booked Sandia based on a mail offer for a discounted room rate. The spa facilities were marvelous and well-appointed. In fact, the rooms are better than people are saying. It's a nice room, facility-wise, like I said, on par with a new Four Seasons or Ritz-Carlton room, with massive bath with sep. We played golf early A. I did ask if I could leave; I just wasn't happy with how it was going, for the price I was paying. Bed magnificent. A standard room here is better in look, feel and certainly on the bathroom front, than the same at the Hyatt in Bernalillo, although those have balconies, at least the one I stayed in once. Sandia doesn't do balconies, which is a shame. Our stay was a wedding present from a friend and Sandia Resort was an entirely different class of hotel than I'm used to - much fancier. We ate at the buffet twice for breakfast and once for dinner. We were given a room on the top floor with fantastic views. We stayed here 2 years ago at a discounted first timer rate and having used our reward card on the gaming floor we were able to get a good price once again. Then again, so are a lot of other things about this hotel that are a shame. However, despite being on a non-smoking floor, our room stank of smoke when we woke up the next day. Overall, the physical aspects of the hotel are nice and the staff we encountered were friendly. Took them about a week to do it right. We live 5 hours North of Albuquerque in Pueblo, Colorado , so hopped in the car for a very nice relaxing drive to Sandia on Sunday morning, Oct. {PARAGRAPH}{INSERTKEYS}We stayed here for the first night of our honeymoon. Although we chose not to eat here other than a quick burger in the cafe' we were stuffed after eating the hearty plate fixed for us. We were surprised to see all of the cars parked along side the interstate in and around the foothills of Santa Fe pinon nut pickers , but outside of that, traffic was very light and the trip was uneventful. Overall, a shame - Albuquerque's hotels are a real disappointment overall, this was a nice improvement - again, rooms are beautiful. I was impressed the first time we stayed and as a return customer I was equally as pleased with the staff as well as the suite. And, as mentioned by another reviewer, there is no alcohol allowed on the gaming floor. You must purchase from them at an exorbitant price. We packed only one bag for the night so it was easy to head right to the registration desk. The tub was enormous and just perfect for a hot bath, but there is no heating in the bathroom which made for a cold shower experience. And, being a single guy, I don't look for the things a couple would. I like the location up above Albuquerque, but minutes from town. And, overall, the hotel was clean and nice. We chose the city view which was romantic in the evening. The room was quite nice with a large, bathroom and separate shower. Denied, which was weird - I went online to see what was going on; apparently the geniuses at the hotel were having trouble returning the amount they'd charged to the card above what I owed. All of the employees are neatly dressed in uniforms, making it easy to find someone to help or provide directions and we found the casino to have all of the latest slot machines and plenty of table games to keep my husband happy. My negative feelings stem from their weird rules. The gambling rules are not the worst, but, certainly not the best. I had asked the waiter ahead of time about their chicken fried steak dinner and was told that they make up their steaks there โ€” they are not pre-packaged, pre-formed patties. Craps is 5x odds. Can't remember his name, name tag said he was from Long Beach, Calif. Huge mistake. A real surprise. The steak house is an average steak house. So, my attitude is undoubtedly a bit colored. Except: Dust, window that doesn't open, no lamp on the desk. I enjoyed the room. We noticed the restaurant was nearly empty at PM and perhaps questionable food quality is one of the reasons why. The king size bed had a memory foam topper and was extremely comfortable. Paid top dollar for the dinner I ate half of because it was so seriously mediocre. The room was very clean and maid service each day was prompt. Before our round, we had breakfast in the golf course clubhouse restaurant โ€” I had a smothered breakfast burrito very nice and my husband had an omelet, which was satisfactory, but nothing very special. Overall I look forward to our next stay here in April of 09 and would recommend the resort to anyone without hesitation. The side dishes were a blue cheese iceberg lettuce wedge delicious! Made requests on there that didn't show up when I checked in. We tried the snack bar once and, again, it is average, but not outstanding. The blackjack is mostly dealt from CSM machines. I like the facility. Ordered room service. When you travel so often, these little hassles and surprises and unpleasantnesses is that a word? The room was a very nice size with a flat panel TV and a large bathroom with separate shower and tub. There were a very few six-deck shoes. I said I'd stay the night but wanted out of the remainder of my reservation, she said no problem, which I thought was great. Shoulder shrug re: being unable to accommodate my requests from the gentleman who did me the large favor of stopping what he was doing - talking to co-worker - to check me in. All in all, we found customer service at Sandia to be outstanding. I thought that was sweet. Kind of says it all - trying, but failing. This is a review of the Green Reed Spa only - we did not stay at the hotel.